Setting up review requests

Send invitations when customers have had time to experience the product.

Work through the path

Open Settings → Collect and select fulfilment or delivery as the trigger.
Choose how many days to wait. Delivery timing requires delivery information from Shopify.
Choose the review type and any product exclusions.
Set the reminder delay, and review Default email templates before enabling delivery.
Check the Requests page for scheduled, sent or failed invitations. Default emails count towards your customer-email allowance.

Invitations, reminders and customer thank-you emails sent by Default count towards the allowance. Internal merchant notifications do not. Klaviyo sends through your own flows and allowance there.

Keep the result understandable

Use a representative product or workflow first, check the storefront experience on mobile and keep a record of any mapping or provider decision that another teammate may need to repeat.